Appointments

Who do I see?

Routine appointments

The quickest way to contact us is via Accurx.

You can also:

Phone us on 0161 272 5656
Use your NHS account (through the NHS website or NHS App) to book an appointment, screening test or vaccination
Visit the surgery and speak to a receptionist

When you get in touch, we will ask what you need help with so we can direct you to the most appropriate doctor, nurse or healthcare professional.

A routine appointment is for non-urgent medical issues, ongoing health concerns, reviews, or problems that do not require immediate attention.

You can request a routine appointment in advance during our opening hours.

Response time: We aim to respond to routine appointment requests within 8 working hours.

Important Considerations

Routine appointments are not suitable for urgent medical problems that require prompt assessment.
If you cannot attend your appointment, please let us know as soon as possible so we can offer the appointment to another patient.

Urgent Appointments

An urgent appointment is for medical issues that need prompt attention and may worsen or cause significant discomfort if left untreated.

You can request an urgent appointment for the same day or the next working day (Monday to Friday) during our opening hours.

Response time: We aim to respond to urgent appointment requests within 2 to 3 working hours.

How the practice deals with urgent medical problems

If you have a genuine urgent medical problem, we will aim to see you the same day.same day appointments – if you have a genuine urgent problem, we will see you that day
Your condition will need to be assessed, so please provide clear details of your symptoms when contacting us.
You may be asked to speak to a doctor or advanced practitioner before an appointment is offered.
If, following assessment, your problem is not considered urgent, we will arrange an appropriate alternative appointment.

Important Considerations

Urgent appointments are reserved for problems that require prompt assessment and are not for routine or ongoing health concerns.
If all urgent appointments have been allocated, you may be directed to alternative services such as NHS 111, a local walk-in centre, or an urgent care centre.

Cancelling your appointment

If you cannot attend your appointment, please let us know 24 hours before so we can cancel it and use it for somebody else. If you are more than 20 minutes late for an appointment, it is possible you may not be seen.

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
contact us via Accurx
phone us on 0161 272 5656 during opening times
visit reception
via our text messaging service

Enhanced Access

You can see a clinician at the practice Monday to Thursday evening 18:30 – 20:00 and a Saturday morning at one of the three PCN sites in the city centre (UVMP, NIMP and City Health Centre).

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Who do I see?